TeenEagle Refund Policy 2024-2025 Academic Year

 

Event Type	Days Prior to Event	Refund Amount	Details
Global Finals	60+	100% (minus £195 admin fee)	Admin fee applied to all cases
	31-60	Full refund minus £495	Admin fee + late cancel fee
	Less than 30	0%	No refund given for any reason
Regional Rounds	15+	Refund minus 50%	Any cancellation results in a 50% cancellation fee.
	Less than 15	0%	No refunds given for any reason
Online Rounds	Up to event day	0%	Online Round credits can be used on any later online round in the same season, but no refunds are given.
All Events	After Commencement	0%	No refunds will be given in any situation after the start date of any TeenEagle event.
	After Visa Approved	0%	If you have successfully obtained a visa via TeenEagle, no refund will be issued, regardless of date of cancellation.

All individuals are taken to mean one of the following registration categories; participants, supervising teachers, parent program participators, and/or guests. If a visa is required to enter the event country, please apply for the visa at your earliest convenience to avoid higher cancellation fees (this can be found on the necessary embassy website).

1. TeenEagle Online rounds are non-refundable. Unused credits can be applied to any other online round within the same season, to be used by the same participant.
   
2. TeenEagle Regional Rounds are non-refundable. A 50% cancellation fee applies for all cancellations made for any reason more than 15 days prior to the event. No refunds will be given for cancellations on/after 15 days prior to the event start date. 
3. With all payments, any online fees charged by companies such as Stripe are paid by the participants both while buying the product and getting any refunds.
4. All refunds will be made only to the original fee payer via the original payment method.

Global Finals Refunds

1. All refunds for TeenEagle global finals are subject to the decision of the management, whether or not the reason is a form of force majeure. 
2. No refund will be given to any participant that has gotten a visa but cancelled their registration.
3. For all cancellations related to visa refusals, the visa denial letter must be provided.
4. TeenEagle will not issue any refunds for any event after the arrival date has passed and the student is considered absent without official leave.
5. Participants who have earned discounts are unable to transfer their discounts. These discounts must be redeemed within 30 days from the date of the online and regional competitions.
6. Only one discount per participant will be permitted. The highest discount will be applied, Discounts are non transferable. 
   
7. Regardless of the discount applied or time of refunding, individuals are held accountable for the cancellation admin fee of £195 at all times.
8. Individuals will get a 100% refund of the amount paid if they cancel their registration 60 days before the event date for any reason. The only deduction will be the cancellation admin fee of £195 in this case.
9. £495 is deducted if the registrations are cancelled between 31 to 60 days before the event date for any reason.
10. Individuals will not get a refund if they cancel their registration fewer than 30 days before, during and/or after the event date for any reason.
11. Individuals will not get a refund on cancelling their registration if the total refund amount would be less than the cancellation fee amount.
12. If an individual tests positive for covid-19 or gets sick on the day of the flight and is not able to attend the event, no fees will be refunded.
13. The rules also apply to other viral infections/diseases as noted by the government of the global finals venue, and are dependent entirely on the participants’ country of arrival.
14. If the participants are not able to enter their flights or come to the event for any reason, no refund is given.
15. TeenEagle management reserves the right to accept or reject anyone to the global finals. If management rejects an applicant prior to arrival at the global finals, the fee-payer will receive a refund of all monies paid, with an administrative fee of £195 to be deducted from that sum.
16. TeenEagle management reserves the right to eject any participant from an event due to conduct issues not in line with those of our organisation. No refunds will be given in the case of a removal from the event or programme. 
17. If we do not get the correct flight details 21 days before any global event for the registered participants/supervisors, the participants and their supervisors are responsible for their own airport transfers and no refunds are given for these expenses.
18. If participants arrive in a group smaller than four participants, the participants are responsible for their own airport transfers if they do not want to wait for the next group and no refunds are given for these expenses. 
19. If airport transfers are included in your package, the transfers are from the airport to the accommodation and from the accommodation to the airport only. If you need to go to another place, no refunds are given for your expenses.
20. The airport transfers are exclusively for the participants that have registered to the related events only; they cannot be used by anyone other than the registered participants, including their families, who have not registered to our related packages. 
21. Participants are responsible for any damage they make to the rooms and venues and they will be charged accordingly.